Custom domains for small-business sites
A local business publishes its first site. CustomDomain™ connects the domain it already owns, at whichever provider holds its DNS.
For founders, onboarding product managers and support leads at site builders such as Wix, Squarespace and Jimdo.
| Type | Host | Value | State |
|---|---|---|---|
| CNAME | www.acme.com | edge.customdomain.ai | live |
| ALIAS | acme.com | edge.customdomain.ai | propagating |
What breaks today
| What breaks | What your customer sees |
|---|---|
| Parking or forwarding at the root | The registrar's placeholder keeps answering instead of the new site. |
| Full domain in the Name field | The record becomes acme.com.acme.com and never resolves. |
| Old A record left in place | Some visitors keep reaching the previous host. |
| The DNS login is someone else's | The owner has to pass the job to an IT person or agency. |
How CustomDomain™ handles it
| Step | What CustomDomain™ does |
|---|---|
| Recognizes parking | Common parking and forwarding records are named, with the steps to delete them. |
| Picks the root record | ALIAS-style record where the provider has one, A records elsewhere. |
| Flags conflicts first | Records already in the way are listed before anything is written. |
| Hands off the DNS step | The owner can email the exact steps to whoever manages their DNS. |
| Serves HTTPS | Growth and up The edge issues and renews the certificate. |
| Limit | On Starter and Startup, the builder's own servers serve TLS. |
Where your customers' DNS is hosted
Six common providers and the way in each one offers.
| DNS provider | Way in today |
|---|---|
| Cloudflare | sign in |
| NameSilo | one-click |
| GoDaddy | api key |
| Amazon Route 53 | api key |
| Namecheap | by hand |
| Squarespace | by hand |
Common questions
How does a website builder connect a custom domain?
Your customer types their domain in the widget inside your builder. CustomDomain™ finds the DNS provider, writes the records where it can, shows the exact rows where it cannot, and checks each one.
What if the domain was bought years ago somewhere else?
It does not matter where. The check reads the nameservers and names the DNS provider, and when the registrar and the DNS host differ, it names both.
Can the owner hand the DNS step to someone else?
Yes. The widget can email the exact instructions to whoever manages the domain's DNS, such as an IT person or an agency.
Wix, Squarespace, Jimdo, Cloudflare and other names on this page are trademarks of their owners. CustomDomain™ is not affiliated with or endorsed by them. Facts about other products were read from their public pages on October 30, 2026.
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